Social Exchange Theory

Step 1 of 2

Outcomes

(Goods − Costs)

Comparison Level (CL)

(Expectations)

Comparison Level of Alternatives (CL-ALT)

(Expectations of Alternatives)
Pick Low, Medium, or High for all three.

Social Exchange Theory

Step 2 of 2
Outcomes
CL
CL-ALT
SatisfactionOutcomes − CL
DependenceOutcomes − CL-ALT